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Terms & Conditions

This shopping cart is owned and operated by the Handcrafted Soapmakers Guild, Inc. All information collected will be stored and used in accordance with our "Privacy Policy".

Orders and Payment

There is no minimum order for any item except gift certificates (minimum $10.00).

Orders should be placed through the shopping cart, however if you have trouble, please contact us by phone or email and we will assist you.

If you prefer not to submit your credit card information, place your order and select "Phone Order" as your method of payment at checkout, submit your order and then call us to speak to a live person to receive your credit card information.

Orders submitted with credit card information or with a payment by PayPal will be processed immediately. However, we reserve the right to hold payments made by PayPal e-check until we are advised that the funds have been received. This may take 3 - 6 days depending on your bank.

Credit card payments are processed through Authorize.net in order to ensure the highest level of security possible. If you pay by credit card you will be redirected to the Authorize.net site to enter your credit card information and once that is completed you will be re-directed back to the shopping cart and can print a copy of your order.

All users must register through the shopping cart. This ensures that we have all the necessary information to process your order and that you will be able to access your order information and update your contact information as needed.

Installment Payments

Some items in the shopping cart have an option to pay in installments, and contain a link to the installment payment form. Items paid on an installment plan must be completed by mail or fax as an actual signature is required. If the installment option is offered for the item you wish to purchase, do not purchase it through the shopping cart. Instead, use the link to the form and follow the directions.

Shipping

All shippable items are shipped at a flat rate of $5.95 per order within the US. (Canada/Mexico $27.95; Other International $43.95). We will select the best possible shipping option (UPS or USPS) based on the size and weight of your order.

Damages & Returns

Please inspect all packages you receive and ensure that there hasn't been any damage during shipment. If an item IS damaged, keep all packing materials and the damaged item together and call us. Depending on how the order was shipped and what the damages were, we will make arrangements to replace the item and file a claim, if appropriate.

If you receive an item that needs to be returned, please call us to make arrangements. If it was our error, we will replace it at no charge and may ask that you return the incorrect item to us.

Cancellations

In accordance with FTC regulations, orders for over $25 may be canceled with a full refund up to midnight three business days from the date of purchase. To cancel within the given time frame, send an email to admin@soapguild.org.

Memberships. After three (3) business days, no refund is given for memberships purchased.

Conference Registrations. Conference registrations canceled after three (3) business days incur a cancellation fee of 50% of the price of registration if canceled on or before October 31 prior to the Conference. No refunds are given for Conference Registrations canceled after October 31 prior to the conference (except if canceled within 3 business days of the date of purchase).

Questions

If you have any questions about these terms and conditions, please call or email before placing your order.


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