Conference FAQ

You need to cancel in writing, either by email to conference@soapguild.org or by mail to:  HSCG, 184 Edie Rd Ste A, Saratoga Springs, NY 12866.  Depending on when you cancel, you may be eligible for portion of your registration fee as a refund.  Here is the cancellation policy:

Cancellation Policy

For fully paid registration fees, guest tickets or exhibitor tables canceled on or before November 30, 2018 the HSCG will issue a refund for 50% the conference registration fee paid. No refunds will be given for cancellations received after November 30, 2018. Cancellations must be made in writing either via email to conference@soapguild.org or by regular mail to HSCG, 178 Elm St, Saratoga Springs, NY 12866.

This cancellation policy will remain the same regardless of whether or not the conference has open spots, sells out or has a waiting list. If a Waiting List is created due to a sold out conference, the HSCG shall follow the Wait Lists Policy of June 30, 2009 (as revised October 7, 2013).

The HSCG is a non-profit and the organization puts forth a significant investment and obligation to the venue to put on the conference.  As such, there is a cancellation policy to protect the association, the membership and to be fair to all.

Cancellation Policy

For fully paid registration fees, guest tickets or exhibitor tables canceled on or before November 30, 2018 the HSCG will issue a refund for 50% the conference registration fee paid. No refunds will be given for cancellations received after November 30, 2018. Cancellations must be made in writing either via email to conference@soapguild.org or by regular mail to HSCG, 184 Edie Rd Ste A, Saratoga Springs, NY 12866.

This cancellation policy will remain the same regardless of whether or not the conference has open spots, sells out or has a waiting list. If a Waiting List is created due to a sold out conference, the HSCG shall follow the Wait Lists Policy of June 30, 2009 (as revised October 7, 2013).

YES!  But the HSCG Conference is paperless!  You will be given access to all of the speaker session handouts (even the ones you don't attend), starting a few days before you leave for the conference.  You will have the option to:

• Print all or some of the handouts at home and bring them.
• Use your laptop, tablet or mobile device at the conference to access the materials.

The materials will remain live for several months after the event to be sure you have had enough time to access the information.

You should bring the following the the HSCG Conference to get the most out of the event:

• A laptop, tablet or mobile device to access the website and handouts (the conference is paperless)
• Business Cards (for networking)
• An Extra Bag (for packing all the goodies you won/purchased)
• A sweater or sweatshirt (meeting rooms can be very COLD)
• A water bottle (it's important to stay hydrated)
• Comfortable Shoes (the days are packed and full of information)
• Questions! (Perhaps write them down in a notebook)
• Some Extra Cash (For the Raffle, Merchandise and Exhibitor Hall)

Most of all come rested!  The HSCG Conference is a marathon, not a sprint!  We make no apologies for packing the schedule with information, events, sessions, parties and more, so that you get your money's worth!

No.  Registration includes the following:

• Access to all speaker topics and sessions.
• Access to all special events and networking parties.
• All conference meals and breaks.
• Detailed preparation information (online)
• Conference Registration pack.
• All HSCG gifts and goodies
• Registration Bag
• All sponsored gifts and goodies
• Access to the Exhibitor room
• Entry to the Awards Dinner on the final night
• Entry into at least one raffle
• Lots of networking time with other soap and cosmetic makers and industry experts
• Tons of fun and information!

Registration DOES NOT include:

• Your hotel room, although the HSCG has negotiated a special rate.
• Ground transportation to and from the hotel.
• Any meals outside of those outlined in the conference schedule.