You need to cancel in writing, either by email to conference@soapguild.org or by mail to: HSCG, 184 Edie Rd Ste A, Saratoga Springs, NY 12866. Depending on when you cancel, you may be eligible for portion of your registration fee as a refund. Here is the cancellation policy:
Cancellation Policy
For fully paid registration fees, guest tickets or exhibitor tables canceled on or before November 30, 2018 the HSCG will issue a refund for 50% the conference registration fee paid. No refunds will be given for cancellations received after November 30, 2018. Cancellations must be made in writing either via email to conference@soapguild.org or by regular mail to HSCG, 178 Elm St, Saratoga Springs, NY 12866.
This cancellation policy will remain the same regardless of whether or not the conference has open spots, sells out or has a waiting list. If a Waiting List is created due to a sold out conference, the HSCG shall follow the Wait Lists Policy of June 30, 2009 (as revised October 7, 2013).